Distance Sales Agreement

DISTANCE SALES AGREEMENT

ARTICLE 1 – PARTIES

1.1 – SELLER
Title: ELJA
Email: info@eljacare.com

1.2 – BUYER
The person who is a member of eljacare.com shopping site as a customer. The address and contact information used during registration will be taken as a basis.

ARTICLE 2 – SUBJECT MATTER

The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on Consumer Protection and the Regulation on the Principles and Procedures for the Application of Distance Contracts, regarding the sale and delivery of the product ordered electronically by the BUYER from the SELLER's eljacare.com website.

ARTICLE 3 – PRODUCT SUBJECT TO THE AGREEMENT

The type, quantity, brand/model, color, number, sales price, payment method of the goods consist of the information available at the time the order is finalized.

ARTICLE 4 – GENERAL PROVISIONS

4.1 The BUYER declares that they have read and understood the preliminary information regarding the basic characteristics, the sales price including all taxes, the payment method, and the delivery of the product subject to the agreement on the eljacare.com website, and have given the necessary confirmation electronically.

4.2 The product subject to the agreement shall be delivered within the period specified on the website, depending on the distance of the BUYER's place of residence, provided that it does not exceed the legal 30-day period.

4.3 If the product subject to the agreement is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.

4.4 The SELLER cannot be held responsible for the non-delivery of the product due to any problem encountered by the cargo company during the delivery of the product to the BUYER.

4.5 The SELLER is responsible for delivering the product subject to the agreement sound, complete, and in accordance with the specifications stated in the order.

4.6 The product price must be paid for the delivery of the product subject to the agreement. If the product price is not paid or canceled for any reason, the SELLER is deemed to be released from the obligation to deliver the product.

4.7 If the SELLER cannot deliver the product within the period due to force majeure, they shall notify the BUYER. The BUYER may choose one of the rights to cancel the order, replace it with an equivalent product, or postpone the delivery. If canceled, the paid amount will be refunded within 10 days.

4.8 The BUYER accepts that the credit card information entered into the system during shopping is correct and that all legal responsibility arising from the use of this credit card belongs to them.

ARTICLE 5 – RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw from the agreement without giving any reason within 14 days from the delivery of the product.

To exercise the right of withdrawal, notification must be made to info@eljacare.com within the 14-day period. In case this right is exercised:

a) The product invoice,
b) The return form,
c) The box and packaging of the product to be returned must be delivered complete and undamaged.

Following the receipt of these documents by the SELLER, the product price will be refunded to the BUYER within 10 days. The shipping fee for the product returned due to the right of withdrawal is covered by the SELLER for domestic orders and by the BUYER for international orders. The SELLER does not refund the shipping fee collected when selling the product.

ARTICLE 6 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED

Due to their nature; hygiene and cosmetic products with opened packaging, products that spoil quickly or have a high probability of expiring are not accepted for return.

ARTICLE 7 – DEFAULT OF THE DEBTOR

In case of the BUYER's default, the BUYER agrees to pay the loss and damage incurred by the SELLER due to the delayed performance of the debt.

ARTICLE 8 – AUTHORIZED COURT

In the application of this agreement, the Consumer Arbitration Committees and Consumer Courts at the place where the BUYER purchased the goods or services and where their residence is located, up to the value declared by the Ministry of Industry and Trade, are authorized.

Please Note: Before receiving your cargo package, please check if it is damaged. If damage is detected, do not sign any document and return your cargo by having a report prepared by the cargo official. eljacare.com is not responsible for the damage to the products inside if products with damaged cargo packages are received.